Return & Refund Policy
Return & Refund Policy
At vkdoadk.shop, we want customers to feel confident when shopping with us.
This policy explains our procedures regarding cancellations, returns, refunds, exchanges, damaged products, faulty products, and incorrect items.
Return Period
For eligible products, customers may request a return within 14 days after receiving the order, subject to applicable legal exceptions.
To request a return, please contact:
Please include your order number and the reason for your return request.
Return Conditions
Returned products should generally be:
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Unused
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Unworn
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Unwashed
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In their original condition
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Free from stains, perfume, makeup, or damage
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Returned with original tags and packaging where reasonably possible
Customers may inspect products only to the extent reasonably necessary to determine their nature, characteristics, size, and fit.
Non-Returnable Products
Where permitted by applicable law, certain products may not be eligible for return, including:
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Personalised products
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Custom-made products
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Made-to-order products
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Products that cannot be returned for hygiene or health protection reasons after being unsealed
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Products damaged through misuse after delivery
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Other products excluded under applicable consumer law
This does not affect your statutory rights regarding faulty, defective, or misdescribed products.
How to Request a Return
Before returning any product, please contact:
Our customer service team will provide the appropriate return instructions.
Please do not return products to an address shown on a parcel or shipping label unless our customer service team has confirmed that address for your return.
Damaged, Faulty, or Incorrect Products
If your order arrives damaged, defective, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs or videos where appropriate
After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
Shipping Charges
Standard shipping from vkdoadk.shop is free.
If an optional premium or expedited delivery service is purchased, any additional delivery charge may be handled separately where permitted by applicable law.
Exchanges
If you would like a different size, colour, or product, please contact:
Exchange availability depends on current stock.
Order Cancellation
If you wish to cancel or modify your order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but cancellation or modification cannot always be guaranteed once processing or dispatch has begun.
Statutory Rights
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable United Kingdom law.
Contact
Store: vkdoadk.shop
Email: researcheramong9814@gmail.com
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